M-Comp styrker organisationen
M-Comp har besluttet at samle alle aktiviteter omkring firmaets integrations- og distributionscenter i Hedensted (i english).
As a consequence of increased activities from customers and an increased turnover in M-Comp A/S, the company has been highly motivated to secure a higher level of support to its customers in all of the Nordic area.This has given the challenge to do both more and better service to the customers, at a competitive cost level. M-Comp has therefore decided to centralize all activities to the companys integration- and distribution center in Hedensted Denmark.
The solution sales team are now able to offer integration suggestions and even conduct light design jobs around displays, touch and embedded computers. This team will have a project manager to take customers through the companys 5-stage gate project model.
The team in module sales are getting a dedicated FAE to secure the dialog on modules between the vendors and the customers.
The integration center is expanded with a larger Q/A organization and a new web based ISO software named ISOWARE where M-Comp’s ISO 9000 procedures are live for all of the organization.
Also more operators are recruited to the warehouse and integration center to be sure M-Comp can deliver the customized modules such as displays with touch mounted and tested on mechanical frame – so the customer can receive an even more functional building block for their production or assemble line.
M-Comp are building a central knowledge center based in Hedensted in Denmark, which has the strength to accommodate all activities and inquiries from the market. As part of this centralization, M-Comp has decided to close the sales office in Sweden by November 30th 2014, and the staff operating in Sweden and Finland will be based in the central knowledge center to secure they have the most updated technical support and knowledge in mind, when visiting and servicing the Nordic customers.
- It's important that we always make sure the customer gets the most qualified advice and that is not supported by nationality but by knowledge and experience, CEO Lars Nordberg–Hansen says and he continues:
- We really have noticed an increasing activity and great interest in our products and knowledge. Therefore, we need to strengthen our organization so our customers always get the most qualified advice on a high technical level, which we have ensured by increasing and adding resources in central knowledge areas in the organization. We have a great knowledge in the organization, which the customers really shall be able to gain from.
- We are very optimistic about 2015, where we can see the markets speeding up. We are prepared with lots of knowledge and energy to service the existing tasks and also the new challenges our customers and partners bring in, Lars Nordberg-Hansen concludes.
